Troubleshooting the problem related to Data Center Infrastructure and customer’s networks and servers

Escalation to higher level when requires

Receive and Response to customer issue or problem

Logging, following up and tracking the details of Customer Requests and problems

Identify the types, categories, severity and urgency of the case

Route customer cases to proper teams to follow up and handle (both internal and external). Including tracking the status of cases until closure

Provide technical phone support to customers

Provide remote support and/or remote maintenance to Data Center and customers

Provide reports to customers upon requests.

Maintain and/or Update customer information in the customer database.

Perform routine operation and maintenance for Data Center and customers.

เพศ : ไม่ระบุ

อายุ(ปี) : 23 - 30

ระดับการศึกษา : ปริญญาตรี ขึ้นไป

ประสบการณ์(ปี) : 1 - 3

Bachelor’s degree in Telecommunication Engineering, Computer Science, Computer Engineering, or IT related fields.

1-2 years’ experience in direct IT/Network/Engineering Technical support

Able to understand customer contracts, Service Level Agreement, and Scopes of work.

Basic knowledge of Computer/Server Hardware, Windows operating system, TCP/IP, Networking, MS Office, Anti-virus software

Experience with below products would be benefit Cisco router and switch (CCNA, etc.), Windows Server, VM Ware, Cloud system

Good Troubleshooting skills

Excellent communication skill

Experience with Remote Applications and Tools such as VNC, PC anywhere, Windows Remote Desktop, VPN, Telnet, SSH will be benefit.

Able to work under pressure and time constrain

ตามข้อตกลงของบริษัท

ชื่อผู้ติดต่อ : วราลักษณ์(เตย)

เบอร์ผู้ติดต่อ : 087-340-0083

เลขที่ 88 หมู่ Paso Tower หมู่บ้าน 25 floor ถนน สีลม เขตบางรัก กรุงเทพมหานคร 10500 แขวงบางรัก เขตบางรัก จังหวัดกรุงเทพมหานคร 10500 ประเทศไทย