Act as a backup for the Helpdesk and provide on-site L1 support to end users.

Provide exceptional technical support to VIP users.

Monitor and maintain IT security compliance based on Security Tower and Massaudit reports.

Manage and control user accounts across Active Directory (AD), Exchange email, and Azure.

Compile and submit monthly reports on IT security and CMCB deployment status.

Compile and submit monthly reports on IT security and CMCB deployment status.

Deliver IT training to end users on various software and hardware applications.

Diagnose, troubleshoot, and resolve technical issues related to computers, software, printers, and mobile devices.

Diagnose, troubleshoot, and resolve technical issues related to computers, software, printers, and mobile devices.

Perform hardware setup/maintenance, software installation, and mobile device management using MDM (Ivanti).

Monitor and verify USS tickets, ensuring timely resolution according to Service Level Agreements (SLAs).

Participate actively as a team member in IT service projects.

Provide on-call support during meetings, events, and conference calls.

Maintain and support conference systems in meeting rooms.

Collaborate with L2 and L3 support for escalated technical issues.

Troubleshoot and resolve issues related to Microsoft 365 products.

Supervise third-party vendors performing maintenance and renovations of office IT facilities.

Implement and maintain IT security protocols, ensuring 100% patch updates within your area of responsibility.

Continuously stay updated on the latest IT trends and technologies. / • Develop and document IT procedures and processes. •

Perform other duties as assigned by the supervisor.

เพศ : ไม่ระบุ

อายุ(ปี) : 22 - 37

ระดับการศึกษา : ปริญญาตรี - ปริญญาโท

ประสบการณ์(ปี) : 2 - 10 ปีขึ้นไป

Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).

Minimum of 2 years of experience in a technical support role, preferably in a similar regional IT onsite capacity.

Strong understanding of IT infrastructure, encompassing hardware, software, and security principles.

Excellent problem-solving and analytical skills with the ability to diagnose and resolve complex technical issues.

Proven experience with IT service desk tools and remote support technologies.

Exceptional communication and interpersonal skills, with the ability to build rapport and collaborate effectively with diverse stakeholders.

Demonstrated ability to work independently while also thriving in a collaborative team environment.

Project management skills with a focus on organization and prioritization.

Strong time management and organizational skills.

Good in English and the ability to communicate effectively in the local language of the assigned SEA country.

เงินเดือนตามตกลง (พิจารณาจากประสบการณ์)

ประกันสังคม

สวัสดิการ เพิ่ม* เฉพาะตำแหน่งที่ประกาศนี้*
• Permanent employee (พนักงานประจำ)
• ประกันสุขภาพกลุ่ม (IPD / OPD)
• ประกันชีวิต
• เงินโบนัสตามผลงานสูงสุด 1 เดือน
• ตรวจสุขภาพประจำปี
• ค่าทำฟัน ปีละ 1,500 บาท
• ค่าตัดแว่น ปีละ 1,500 บาท

ชื่อผู้ติดต่อ : คุณต่าย

เบอร์ผู้ติดต่อ : 0845551876

12,14 ซอยรามคำแหง 11 (ล้ำเพชร) ถนนรามคำแหง แขวงหัวหมาก เขตบางกะปิ กรุงเทพมหานคร 10240

แขวงหัวหมาก เขตบางกะปิ จังหวัดกรุงเทพมหานคร 10240 ประเทศไทย