AWP Services (Thailand) Co., Ltd.

• จัดเก็บเอกสารบัญชี (ใบสำคัญรับ - จ่าย สมุดรายวัน, ใบกำกับภาษีต้นฉบับ (ภาษีซื้อ), หนังสือรับรองการหักภาษี ณ ที่จ่าย) ดาวน์โหลดใบเสร็จรับเงิน eTax จากเว็บไซต์ธนาคาร จัดทำหมายเลขใบกำกับภาษีที่ยังไม่หมดอายุจากระบบ SAP ลงในสำเนา (ใบกำกับภาษีต้นฉบับ) พิมพ์ใบเสร็จรับเงินภาษี (ภาษีขาย, PDF) เพื่อส่งให้คู่ค้า จำแนกจดหมาย ทั้งรับเข้าและส่งออก ปริ้นใบแจ้งหนี้ SAP แนบพร้อมเอกสารประกอบให้กับทีมการเงิน ป้อนข้อมูล/บันทึกข้อมูล ในระบบ SAP: เช่น รายละเอียดเกี่ยวกับใบกำกับภาษี ค่าธรรมเนียมธนาคาร

• Process all Medical claims, extended warranty claims having regard to the validity of the policy/claim, policy limits, the circumstances surrounding the claim, cost containment opportunities and Company service standard requirements/time-frames for the processing and finalization of all claims • Medical review and follow up medical information, claim assessment • Provide Claims Management reports as evidence of the service standards being achieved • Liaise with the Medical Assistance Coordinator as necessary in the management of emergency medical claims • Liaise with external providers as appropriate to ensure claims are managed in a cost and time effective manner in line with Company service standards and expectations • Liaise with internal – Travel Insurance Manager for the approval or decline of claims • Prepare letters and other documentation as necessary subject to Company service standards • Provide optimum levels of customer service by answering any questions professionally, listening and developing a rapport with the customer and taking all necessary action to meet customer expectation and solve customer problems in a timely and efficient way • Provide quality follow through and excellence in service in all dealings with customers and client companies • Provide honest and fair assessment of status of workload to management • Ensure the status of claims handled reflects the true status of the claims • Ensure that estimates are maintained as a true reflection of the potential or actual claim exposure • Prepare and submit reports to the Healthcare Manager as required Working Hours: 08:00 AM - 05:00 PM 09:00 AM - 06:00 PM 10:00 AM - 07:00 PM 11:00 AM - 08:00 PM Working Days: 5 Days per week (Able to work on weekends and public holidays)

Process all Medical claims, extended warranty claims having regard to the validity of the policy/claim, policy limits, the circumstances surrounding the claim, cost containment opportunities and Company service standard requirements/time-frames for the processing and finalization of all claims Medical review and follow up medical information, claim assessment Provide Claims Management reports as evidence of the service standards being achieved Liaise with the Medical Assistance Coordinator as necessary in the management of emergency medical claims Liaise with external providers as appropriate to ensure claims are managed in a cost and time effective manner in line with Company service standards and expectations Liaise with internal – Travel Insurance Manager for the approval or decline claims Prepare letters and other documentation as necessary subject to Company service standards Provide optimum levels of customer service by answering any questions professionally, listening and developing a rapport with the customer and taking all necessary action to meet customer expectation and solve customer problems in a timely and efficient way Provide quality follow through and excellence in service in all dealings with customers and client companies Provide honest and fair assessment of status of workload to management Ensure the status of claims handled reflects the true status of the claims Ensure that estimates are maintained as a true reflection of the potential or actual claim exposure Prepare and submit reports to the Healthcare Manager as required Working Hours : 8.30 – 17.30 hrs. Working Days : Monday - Friday

• Monitoring all Travel Claims are accurately process and deal with claimants/representatives in line with the provisions of the policy and within the specified service level agreements • Overseeing the daily operations of claim examiners handling new claim inventory, mail correspondence, appeals, special handling, and claim resolution customer service calls. • Managing staff performance (production, quality, attendance) resource allocation and staff training to ensure all claims are processed accurately and timely in accordance with regulatory and corporate requirements. • Overview internal Quality Control of Claim Process and all required claim reports monthly. • To provide monthly report on claim’s statistics and update for internal and external customers • Ensure claims correspondence to customers from the assessors is correct and delivering the right messages to customers • Support the development, implementation and maintenance the claims, insurance reporting standards and IT software application and including any launching new products. • Supervising and supporting the Claim examiners with clarification on claims processing and claim approval with the authorization limit • Ensured to control and delegate decision making in the day-to-day for claim authority to approve the claim within the benefit limit. • Coach, instruct and monitor and lead personnel within a junior in team and coworkers e.g. nurse ,Medical Assistance coordinator and Underwriters • Others as assigned Key Working Relationships -- This position requires a person who is a good leadership management. The successful candidate must be presentable and capable of establishing a good rapport with people of varied juniority and seniority in the companies that will be approached and need to establish a good working relation with our fronting insurance companies. To be successful the person will need to be dedicated, trustworthy and persistent in their efforts to promote the company’s services.

Job Summary The Technical Assistance Supervisor performs a key role in the Assistance Department. The position reports in the first instance to the Supervisor, with the Department headed by the Operations Manager. To be successful in this role requires developing the ability to combine judgment and good communication skills to manage relationships with customers. To shift manage and supervise a team To handle inbound and outbound calls in a productive way To check the timely handling of all emergency roadside service and accident cases (claim) To monitor agents contacting customers to ensure that interaction with customers is conducted in a professional and courteous manner To monitor for call traffic, call agent management, and team building To monitor the accurate preparation and timely submission of work reports To monitor agents closely, mainly under the following aspects: Correct handling of all cases in all existing handling applications Checking the correctness of information given to customers Monitoring the agent’s work under the aspect of existing workflows, effectiveness, and productivity