Dolphin Bay Resort

Build report with key accounts and process all overseas travel agencies requests with the quotation by email including FIT & GIT quotes, design itineraries, tackle customer complaints, initiate appropriate action and follow through to effective resolution, etc. Create group proposals and quotes for Thailand destinations Maintain full knowledge of all our products in Thailand including services, rates, packages and promotions between Dolphin Bay Resort and travel agencies/tour operators, as well as other local and regional land suppliers, in order to provide efficient service at all times. Manage relationships with external suppliers and hotel partners, negotiate competitive rates perform market research, organize and attend FAM trips, attend key industry events and networking opportunities where required. Take the lead on product innovation and operational development as well as measure and communicate operational performance both internally and externally. Perform other duties assigned by the Management, prepare reports as necessary and manage other ad-hoc administrative requests and operative tasks if necessary. Create quotations and proposals for Thailand destinations. Take ownership for all the services related to a group/event, such as accommodation, meetings, transportation, activities consistently, delivering events of exceptional quality and efficiency and acting as liaison between the client and the suppliers. Understand the company products to be able to offer the right services to fit the clients’ requirements for FIT, PRIVATE and GROUP MICE. Perform other duties assigned by the Manager, prepare reports as necessary and manage other ad-hoc administrative requests and operative tasks if necessary. Correspond with overseas travel agents and partners of the company and provide them accurate, up-to-date and correct travel information Advise, create outlines and Travel itineraries for Tour operators/ Travel agents. Make reservations with local suppliers and hotels, provide guide cash advance and check guide salary report for .

-จัดเตรียมแผนงานและกำลังคนในแต่ละวัน -ควบคุมดูแลเรื่องการเบิกจ่ายวัสดุอุปกรณ์ต่างๆที่ใช้ในอาคาร -ประสานงานกับแผนกอื่นๆที่เกี่ยวข้อ

Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone or through a central reservation system. Creates and maintains reservation records and promptly processes any cancellations and modifications. Additional duties may include preparing the list of expected arrivals for the front office, assisting in preregistration activities when appropriate, and processing advance reservation deposits RESERVATION AGENT DUTIES AND RESPONSIBILITIES: 1. Processes reservations by mail, telephone, agent or central reservation systems referral. 2. Knows the type of rooms available as well as their location and layout. 3. Knows the selling status, rates, and benefits of all packages plans. 4. Knows the credit policy of the hotel and how to code each reservation. 5. Determines room rates based on the selling tactics of the hotel. 6. Prepares letters of confirmation. 7. Communicates reservation information to the front desk. 8. Processes cancellations and modifications and promptly relays this information to the front desk. 9. Understands the hotel's policy on guaranteed reservations and no-shows. 10. Helps develop room revenue and occupancy forecasts. 11.Assists in preregistration activities when appropriate. 12. Monitors advances deposit requirements. 13. Handles daily correspondence. Responds to inquires and makes reservations as needed. 14. Makes sure that files are kept up to date. 15. Maintains a clean and neat appearance and work area at all times. 16.Promotes goodwill by beings courteous, friendly, and helpful to guests, mangers, and fellow employees. 17.Walk around with the client and ensuring that they secure whatever services they are in need of. 18. Making arrangements for clients travel programs. 19.Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy. 20.To be aware of all front office procedures and assist with reception duties when required. 21.Willing to undertake any reasonable request made by management in any other areas of the house. 22.Open and close the availability as and when required of hotel in all the GDS channels, IDS channels and on the hotel website. 23. Configuring rates on the hotels property management system -บริการรับจองห้องพัก -จัดทำรายงานการจองห้องพัก -ให้อัตราราคาห้องพักแก่ลูกค้าแต่ละประเภทตามนโยบายบริษัท -ให้ข้อมูลห้องพักและการบริการของโรงแรมกับลูกค้า